| (WCDMA): Pre-sale Services |
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Issue |
Description |
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Service Description |
WCDMA (Wideband Code Division Multiple Access) is the radio access scheme used for third generation cellular systems that are being rolled out in various parts of the globe. The 3G systems to support wideband services like high-speed Internet access, video and high quality image transmission with the same quality as the fixed networks. In WCDMA systems the air interface is combined with GSM based networks |
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Basic/Main services |
Voice, Video calling, Mobile Internet/web Browsing |
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Supplementary/VAS |
Call divert
Call waiting
Call barring
Roaming
Short Messaging Service
Multimedia Messaging service(MMS)
For Detail and tariff refer the Supplementary/VAS tariff document |
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Features/applications |
Video Calling Service- will enable subscribers to talk to their friends and families face to face by seeing them live through their mobile phone screen
Multimedia Messaging Service (MMS)- is one of the value added service supported in the WCDMA network. It lets subscribers use their mobile phone to communicate in new and exciting ways using sound, pictures and video.
Web Browsing (Mobile Internet)- Because of the bandwidth uplift in 3G network, WCDMA customers can have an internet access with high speed and quality. Subscriber can watch and download large amount of moving images, audio & video clips, and softwares from the Internet.
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Tariff (VAT to be included) |
Refer to the tariff document |
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Subscription |
Refer to the tariff document
(click here) |
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Usage |
Refer to the tariff document (click here) |
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Rental fee |
Refer to the tariff document (click here) |
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Mode of monthly usage/bill payment |
Available in Post-paid on credit basis and Pre- paid |
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Availability |
To be checked the respective zonal/Regional and Dealers |
| Criteria for subscription: |
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| Pre paid |
Pre-sale Registration |
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Tel. Apparatus: |
Refer to detail of subscription criteria |
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Document |
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| Post paid service |
Pre-sale Registration |
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Tel. Apparatus: |
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Document |
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Contract |
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Contact (for further info) |
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(WCDMA): Point-of-sale services |
| Issue |
Description |
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Subscriber can get the service from
ETC Sales centre |
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(WCDMA) : Post-sale services |
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| Issue |
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Description |
| Monthly bill |
Post paid |
The corporation prepares a monthly statement for all mobile expenses during the relevant month and Customers are required to go to collection centre to pay the bills. Customers have a specified number of days within which to pay the bill; failure to pay on time may lead to disconnection. |
| Pre-Paid |
Voucher card with different amount ranging from 25 Birr -300 Birr and with different active period
Points that mobile pre-paid service subscriber should take note of
• Subscriber should use the card they have bought within the time intervals stated because it expires beyond that time.
• There are five period conditions in which pre-paid mobile service is given.
• The following table shows what each condition is and what a customer should do in each condition.
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| Pre-Paid |
How to use the PPs Card
• After buying your pre-paid service card remove the spot cover on the pps card to get secret number.
• Dial at 909 from your mobile telephone or from a fixed digital telephone and listen to the sound
• To have the Amharic Language option press 1 and for the English Language option press2.
• To recharge your account press 1. To know the balance in your account press 2. To change password press3, to deactivate lost telephone card press 4 to call the Call Centre Press 0.
• To recharge your account, press 1, remove the spot cover on the pps card to find the hidden number and enter the number correctly, if you make mistakes, press "*" to cancel the error and reenter the number.
• To know your balance, press 2
• To change your password press 3, enter the former 8 -digit user PIN, press '#' to end, enter new 8 -digit PIN and press '#' to end, to confirm reenter the new number and press '#' to end
• Press 4 to report lost telephone card and press 1 to close, then enter the telephone number you want to close by inserting 9 before the number, press '#' to end;
• Enter PIN and press '#' to end.
Press 2 to cancel the remark, press 0 to access the call center |
| Change of: |
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| Telephone no. |
Pre-Paid and Post Paid |
A formal application and payment is required to get the service. Refer to the tariff document. |
| Customer's name |
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This allows a customer to change his/her services provided by the carrier. When a customer wants to change his/her personal owner scheme, the customer can request to have the accounting relation changed. Upon receipt of such request and receiving the necessary payments; the respective office can execute the change. (refer the payment for the service in ETC tariff document) |
| Subscription cancellation |
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A formal application and payment is required to get the service. Refer to the tariff document
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| To Close lost telephone |
Post Paid |
The customer should dial to 0911299870/71 24/7 customers are required to provide their PUK
numbers |
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Pre Paid |
The customer should dial to 0911299870/71 |
| SMS center |
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+2519299708 |
| Voice mail |
Divert to |
9084 |
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To Retrieve dial to |
9086 |
| Complaint |
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Expected to be resolved in consultation with the Front-Desk personnel or respective Team Leader, or otherwise has to be registered in the respective Complaint handling Desk.
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Subscribe Here
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