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GSM PrePaid : Pre-sale services |
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Issue |
Description |
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Service Description |
GSM stands for Global System for Mobile communications and is a digital cellular mobile telephone system. |
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Basic/Main services |
Voice |
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Supplementary/VAS |
Call divert
Call waiting
Call barring
Roaming
GPRS
Short Messaging Service(SMS)
For Detail and tariff refer the Supplementary/VAS tariff document |
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Features/applications |
General Packet Radio Service: is a mobile data service available to the users of GSM of services such a wireless applications protocol access, short message service |
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Tariff (VAT to be included) |
Refer to the tariff document |
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Subscription |
Refer to the tariff document (click here) |
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Usage |
Refer to the tariff document (click here) |
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Rental fee |
Refer to the tariff document (click here) |
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Mode of monthly usage/bill payment |
Available in Post-paid on credit basis and Pre- paid |
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Availability |
To be checked the respective zonal/Regional and Dealers |
| Criteria for subscription: |
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Refer to detail of subscription criteria |
| Pre paid |
Pre-sale Registration |
Refer to detail of subscription criteria |
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Tel. Apparatus: |
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Document |
| Post paid service |
Pre-sale Registration |
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Tel. Apparatus: |
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Document |
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Contract |
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Contact (for further info) |
Dial at 960 during working hours |
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Table-2(GSM): Point-of-sale services |
| Issue |
Description |
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Subscriber can get the service from
ETC Sales centre zonal/Regional offices and from Dealers
(Dealers are those organization which are authorized to act as representative for ETC) |
List of Agents/dealers
• Glorious
• Admas Tel
• Garad Plc
• Haron Computer Plc
• Ethiopian postal service
• Dire Electronics share company |
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Table-3(GSM): Post-sale services
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| Issue |
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Description |
| Monthly bill |
Post paid |
The corporation prepares a monthly statement for all mobile expenses during the relevant month and Customers are required to go to collection centre to pay the bills. Customers have a specified number of days within which to pay the bill; failure to pay on time may lead to disconnection. |
| Pre-paid |
Pre-paid card(Blue and Green) with different amount ranging from 25 Birr -300 Birr and with different active period.
Points that mobile pre-paid service subscriber should take note of
• Subscriber should use the card they have bought within the time intervals stated because it expires beyond that time.
• There are five period conditions in which pre-paid mobile service is given.
• The following table shows what each condition is and what a customer should do in each condition.
| Period Condition |
Period Intervals |
Points subscribers should take note of |
| Idle |
180 days |
The subscriber should use the pps card at least once in the period; otherwise the card will be invalid. |
| Active |
365 days |
The customer can once recharge his/her pps card for the amount that may be used for a year. |
| Suspend |
7 days |
The subscriber should recharge his/her pps card within seven days; otherwise the service will be temporarily deactivated on the eight day. |
| Disable |
30 days |
The subscriber will go in to disable mode unless he/she recharges his/her pps card within seven days. |
| Pool |
15 days |
The corporation cancels the subscription of those customers who don't recharge their account within the pool period and the line will be sold to any other customer. |
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| Pre-paid |
How to use the pps card
• After buying your pre-paid service card remove the spot cover on the pps card to get secret number.
• Customers who are with the Blue colored SIM Card should buy the blue colored pre-paid card and Dial at 904 and those who are with the Green colored SIM card should buy the green colored pre-paid card and dial at 909 from their mobile telephone or from a fixed digital telephone and listen to the sound.
• To have the Amharic Language option press 1 and for the English Language option press2.
• To recharge your account press 1. To know the balance in your account press 2. To change password press3, to deactivate lost telephone card press 4 to call the Call Centre Press 0.
• To recharge your account, press 1, remove the spot cover on the pps card to find the hidden number and enter the number correctly, if you make mistakes, press "*" to cancel the error and reenter the number.
• To know your balance, press 2
• To change your password press 3, enter the former 8 -digit user PIN, press '#' to end, enter new 8 -digit PIN and press '#' to end, to confirm reenter the new number and press '#' to end
• Press 4 to report lost telephone card and press 1 to close, then enter the telephone number you want to close by inserting 9 before the number, press '#' to end;
• Enter PIN and press '#' to end.
Press 2 to cancel the remark, press 0 to access the call center |
| Change of: |
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| Telephone no |
Pre-paid and post paid |
A formal application and payment is required to get the service. Refer to the tariff document. |
| Customer’s name |
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This allows a customer to change his/her services provided by the carrier. When a customer wants to change his/her personal owner scheme, the customer can request to have the accounting relation changed. Upon receipt of such request and receiving the necessary payments; the respective office can execute the change. (refer the payment for the service in ETC tariff document) |
| Subscription cancellation |
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A formal application and payment is required to get the service. Refer to the tariff document |
| To Close lost telephone |
Post paid |
| The customer should dial to 0911299870/71 |
24/7 customers are required to provide their PUK number |
| The customer should dial to 0911299870/71 | |
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Pre paid |
| SMS center |
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+2519299708 |
| Voice mail |
Divert to |
9084 |
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To Retrieve dial to |
9086 |
| Complaint |
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Expected to be resolved in consultation with the Front-Desk personnel or respective Team Leader, or otherwise has to be registered in the respective Complaint handling Desk. |
Click here to download the application form.
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Printable version 
