ethio telecom's first round south region enterprise customers' event was conducted on 21st of February 2012 at Lewi Resort & Spa in Hawassa city in the presence of the company's senior management members and enterprise customers of the telecom services drawn from governmental and private sectors.
On the occasion, on behalf of the CEO Jean Michel latute, chief enterprise division officer of ethio telecom, Mr. Andria Ramaherijaona said that ethio telecom is exerting its effort to realize its vision of availing a world-class service provision of telecommunications on equitable basis in Ethiopia by aligning its services to the needs of its customers through regularly revising and improving the overall services rendering and customer care packages.
In his welcoming speech to the event participants, chief enterprise division officer, Mr. Andria Ramaherijaona said that the main objective of organizing this event is to develop a better partnership and team spirit with the enterprise customers of ethio telecom as well as to share ideas with the enterprise customers about the company's enterprise products and services, IT and network status, customers care services, changes and achievements that newly born ethio telecom has made so far. He also expressed his company's need and readiness to closely work with the enterprise customers to assist them by opening a business corner with dedicated and qualified professionals in the ethio telecom shop at the region to solve their problems nearby.
On the occasion, enterprise products and services manager, Ato Tewodros Mekonnen has presented overall status of the enterprise products and services that are ready for use to enterprise customers of both governmental and private sectors that are currently engaged mainly in the use of all telecom services. He also urged all enterprise customers to make use of ethio telecom's products and services so as to be beneficiary from their businesses by using bundle of telecom services designed for enterprise customers including value added services a company is being rendered.
Moreover, representative of customer care service division expressed willingnessand readiness of the division to serve enterprise customers for 24/7 hours by giving special attention and concern to assist them at large. He also announced enterprise customers' call centre number '980' especially designed for them and called upon to make use of it to forward any complaints they might encounter.
More than 160 participants drawn from governmental organizations and private sectors including ethio telecom's management members and regional managers have attended the event. Several issues related to the telecom services were raised by the participants and responded by the company's chief enterprise division officer and other management members.
On the occasion, best practices and partner experiences of the two enterprise customers and a series of presentations were made by some concerned senior officials of enterprise division on ethio telecom¡¯s progress so far, new brands and logo, organizational structure and objectives of enterprise division and upcoming new offers as well as on the progress of the customer care, challenges and other related issues.
